Refund and Cancellation Policy

You can cancel at any time in the dashboard, under Billing, or in the Stripe customer portal. There is no minimum commitment period.

The plan stays active until the end of the period already paid (monthly, quarterly or yearly). After that, the server or channel moves to the Free plan, without losing its settings.

If you are a consumer in the European Union, you have 14 days after your first purchase to withdraw. Because CAVE CORE is a digital service that starts right after payment, by activating the plan you give your express consent for the service to start immediately within that period.

If you withdraw within the 14 days, we refund the amount paid, minus the part proportional to the days already used.

We apply the same 14-day period to customers outside the European Union, including Brazil (where it covers the right of withdrawal under the Consumer Protection Code).

• duplicate or mistaken charges: full refund;
• a technical failure on our side that prevents the use of paid features for more than 72 hours in a row and that we cannot fix: refund proportional to the affected period;
• Lifetime plan: full refund if requested within the first 14 days after purchase.

• automatic renewals already processed when you did not cancel before the renewal date (you can cancel so it does not renew again);
• partly used periods outside the first 14 days;
• suspension for breaching the Terms of Service or the rules of Discord, Twitch or Kick;
• problems caused by third-party services (Discord, Twitch, Kick, YouTube) or by settings made by the customer.

When you upgrade, the difference is charged proportionally and the new plan is active immediately. When you downgrade, the change applies at the end of the period already paid, with no refund of the difference.

Contact us on the official Discord server or through sadoart.pt, giving your account email, the server or channel and the payment date. We reply within 5 business days.

Approved refunds go back to the same payment method (card or Pix) and may take 5 to 10 business days to appear, depending on your bank.

Before opening a dispute with your bank (chargeback), please talk to us: we almost always resolve things faster. While the dispute is open, the related plan may be suspended.